American Airlines Center

📍 2500 Victory Avenue, Dallas, TXView on map →

483 upcoming events

🏟️ Venue Guide

🕐 Box Office Hours

The Box Office is located on the North-East corner of the building (across from The Lexus Parking Garage). The Box Office is open Tuesdays and Thursdays 10am-5pm and event days starting at 10am. Concert tickets are not available for purchase at the American Airlines Center Box Office on the day of the public on-sale. Tickets for such non-team events may be purchased by the general public on the first day of ticket sales online at www.ticketmaster.com. Remaining available tickets for any concert/event following the first day of general public ticket sales will be available for purchase at the American Airlines Center Box Office on the next business day.

📞 Phone

Box Office: 214-665-4797 Event Line: 214-665-4200 Parking Hotline: 214-665-4700 Dallas Mavericks: 214-747-6287 Dallas Stars: 214-467-8277

💳 Accepted Payment

Visa, MasterCard, Amex, Discover, No Cash Sales

🅿️ Parking

Parking is located on site and the charges are: Blue Parking: $25-35 Comerica Garage: $25-35 The Lexus Garage: $25-35 Gold Garage: $65-99 (when available) Orange Lot: $35-$60 (when available) D Garage: $25-35 (when available). Parking passes may be purchased in advance at Ticketmaster.com, through JustPark at JustPark.com, or at the American Airlines Center website: AmericanAirlinesCenter.com. Limited availability is sold at the venue Box Office. If guests have not pre-purchased parking, some lots may be available to purchase upon arrival. All parking transactions are credit card and debit card only.

📋 General Rules

No professional cameras or video. No selfie sticks. No outside food or beverage. No bottles or cans. No weapons or firearms. No illegal substances. No laser pointer, beach balls, frisbees, etc. Wristlets, clutches or wallets up to 4.5''x6.5'' allowed at all entrances. Purses no larger than 14''x14''x6'' will be allowed at designated X-ray entry points. No backpack or large totes allowed. Medical bags and parenting bags are also permitted. All permitted bags are subject to security inspection. Smoking is not permitted on the premises. Re-Entry is not allowed at any event at the American Airlines Center. For certain situations, such as medical needs, re-entry can be approved by the Guest Services Supervisor at the door.

👶 Child Policy

Yes. For most events (some family shows may be excluded) children 2 years and over are required to have a ticket.

💡 Guru Tips

Insider tips to make the most of your experience at American Airlines Center

🅿️ Parking Guru Tip

American Airlines Center has structured parking — arrive 45+ minutes early for the closest spots. Check for pre-paid parking options to skip the line.

💳 Cashless Venue

This is a cashless venue — cards and mobile pay only. Make sure your phone is charged for mobile wallet.

🏟️ Arena Insider

For concerts in arenas, mid-level sections (200s) often have the best sound. Floor seats look great on paper but sound can be muddy and sightlines blocked by standing crowds.

📅 Busy Venue

American Airlines Center hosts 483+ events — it's a popular spot. For big shows, arrive 30-60 minutes early to clear security, grab food, and settle in without stress.

👜 Bag Policy

This venue has bag restrictions — check the size limits before you go. Small clutches or clear bags are usually safest. Leave the big purse in the car.

📸 Camera Policy

Cameras may be restricted — professional/DSLR cameras are usually banned but phone cameras are always fine. Check before bringing gear.

👨‍👩‍👧 Bringing Kids?

This venue has a child policy — check age requirements before buying. Pro tip: aisle seats are a lifesaver with little ones for quick bathroom and snack runs.

🚕 Rideshare Tip

Set your pickup spot a block or two away from the main exit — everyone else is fighting for rides right at the door. You'll get matched faster and pay less surge.