🏟️ Venue Guide
🕐 Box Office Hours
The box office at The Underground is open on-day-of-show only, approximately two hours before doors open. If you'd like to purchase tickets, please visit us at www.livenation.com.
📞 Phone
Email: FillmoreCLT.info@livenation.com Phone Number: (980) 266-6460
💳 Accepted Payment
Visa, Mastercard, Discover, American Express
🎫 Will Call
Located at the Box Office. Tickets can be picked up after they have been verified by Ticketmaster. All guests picking up a ticket from Will Call must present a valid form of photo ID. The name on the ID must match the name on the guest list or ticket request.
🅿️ Parking
The NC Music Factory has a parking lot located across the street from the venue just past the AvidXchange building. They may charge parking fees. These fees may vary and are NOT venue fees.
♿ Accessibility
The Fillmore + The Underground strives to make our venue and live experiences inclusive and accessible to everyone. For more questions, or information not mentioned below, please contact us before your visit. Our box office is open show day only, starting approximately two hours before doors open.
📋 General Rules
Bags up to 12" x 6" x 12" are allowed in the venue. All bags will be searched prior to entry. Bags that are not clear will be subject to additional search. No laser pointers, weapons, or animals except service animals. Smoking is NOT permitted. Camera Policy: Personal cameras are allowed in the venue. Flash photography, video and removable lens cameras are not permitted without venue approval. No re-entry allowed.
👶 Child Policy
Unless otherwise noted, most shows are all ages. Age restricted shows will be notated under 'More Info' when purchasing tickets on LiveNation.com. All patrons regardless of age must have a ticket to enter the facility. 18+ or 21+ shows will require a valid ID.
💡 Guru Tips
Insider tips to make the most of your experience at The Underground
🅿️ Parking Guru Tip
Surface lots fill fast on popular show nights. Arrive early or consider parking a few blocks away — it's often cheaper and you'll avoid the post-show traffic jam.
🎫 Will Call Tip
Will call lines can get long close to showtime. Pick up your tickets early if the box office opens before doors — or go mobile tickets to skip the line entirely.
🎤 Small Venue Tip
Intimate venues mean every spot is good. Arrive early to grab your preferred position. These shows sell out fast, so don't sleep on tickets.
♿ Accessibility Guru Tip
Accessible seating is available — book early for the best options. Call the box office directly for companion seating or specific accommodation needs. They're usually more helpful than the website.
📅 Busy Venue
The Underground hosts 65+ events — it's a popular spot. For big shows, arrive 30-60 minutes early to clear security, grab food, and settle in without stress.
👜 Bag Policy
This venue has bag restrictions — check the size limits before you go. Small clutches or clear bags are usually safest. Leave the big purse in the car.
📸 Camera Policy
Cameras may be restricted — professional/DSLR cameras are usually banned but phone cameras are always fine. Check before bringing gear.
👨👩👧 Bringing Kids?
This venue has a child policy — check age requirements before buying. Pro tip: aisle seats are a lifesaver with little ones for quick bathroom and snack runs.
🚕 Getting There
Rideshare or walk if you can — parking near small venues is often limited. Plus, you won't have to worry about driving after enjoying the show.
📝 Reviews & Ratings
📅 Upcoming Events
Jack Burns
📍 The Underground · Charlotte
Monster Energy Presents: Cash Cobain - Party with Slizzy
📍 The Underground · Charlotte
Gasolina Party: 18+
📍 The Underground · Charlotte
RICH BRIAN: WHERE IS MY HEAD? 2026 WORLD TOUR
📍 The Underground · Charlotte
Machine Girl - PsychoWarrior Tour
📍 The Underground · Charlotte
Katatonia Waking State of North America 2026
📍 The Underground · Charlotte
I SEE STARS SPIN THE WHEEL TOUR
📍 The Underground · Charlotte
Khamari - To Dry a Tear: Part II
📍 The Underground · Charlotte
The Summer Set
📍 The Underground · Charlotte
Jordan Ward Presents: THE APARTMENT TOUR
📍 The Underground · Charlotte
Santiago Cruz
📍 The Underground · Charlotte
Gary Numan
📍 The Underground · Charlotte
Pandora's Box - The Ultimate Aerosmith Tribute
📍 The Underground · Charlotte
Xaviersobased - Riverside 2.0
📍 The Underground · Charlotte
Midnight Til Morning - World Tour 2026
📍 The Underground · Charlotte
Gogol Bordello
📍 The Underground · Charlotte
Mindchatter: Giving Up On Words Tour
📍 The Underground · Charlotte
Orbit Culture - Death Above Life North American Tour
📍 The Underground · Charlotte
WITCHZ presents ENTER AFTERLIFE World Tour 2026
📍 The Underground · Charlotte
Ryan Caraveo: Forever Foggy Tour
📍 The Underground · Charlotte