The Venue at Horseshoe Casino

📍 777 Casino Center Drive, Hammond, INView on map →

15 upcoming events

🏟️ Venue Guide

🕐 Box Office Hours

The Venue at Horseshoe Casino's Box Office Hours of Operation: We will open at 5pm on show days and close 1 hour after the event starts. The Box Office is located on the second floor of the casino.

📞 Phone

For questions regarding a show, please call (219) 473-7000

💳 Accepted Payment

Visa, Mastercard, Discover, American Express, Cash

🎫 Will Call

Will Call tickets can be picked up after 5pm on the day of show at the Box Office. Customers must present the actual credit card, a picture ID and the confirmation number.

🅿️ Parking

Free self park. Valet and preferred parking available on site.

♿ Accessibility

Our facilities are 100% ADA compliant. The Venue has accessible seating in the last row of the Floor Section, first row of the Orchestra and the last rows of the Mezzanine. It is important to indicate when buying tickets if you require wheelchair accessible seating. For more information about accessible seating, please email UHABoxOffice@caesars.com. Service Animals are allowed but they must have their working papers with them. Please call 219.473.7000 ext.6165 to set this up in advance. Elevators: The Venue elevator has access to all three levels. Parking: Horseshoe Casino Marina garage has accessible parking. Entrance: The entrances are ADA compliant. Hearing Devices: The Venue has hearing devices available at no charge. Please ask the box office for a device when you arrive. You must leave a Photo ID as a deposit for the device being returned at the end of the show.

📋 General Rules

The Venue at Horseshoe Casino is a 21 years old and older facility and is located on the second floor of the Horseshoe Casino only 20 minutes from downtown Chicago. Photo ID's are required to enter the facilities. Cameras and recording devices are never allowed at concerts unless otherwise notified. Outside food or beverages of any kind are not permitted inside the building. Guests wearing obscene or indecent clothing are not allowed in The Venue. Guests using foul or abusive language or gestures will be escorted from the venue. Laser pens and pointers are not permitted. Policies subject to change depending on the nature of the event.

👶 Child Policy

No children, The Venue at Horseshoe Casino is strictly a 21 and over facility, ID required.

💡 Guru Tips

Insider tips to make the most of your experience at The Venue at Horseshoe Casino

💰 Free Parking

Good news — this venue offers free parking. Still arrive early for the best spots near the entrance.

🚗 Valet Available

Valet parking is available — great for date nights. Tip: retrieve your car during the encore to avoid the valet rush.

🎫 Will Call Tip

Will call lines can get long close to showtime. Pick up your tickets early if the box office opens before doors — or go mobile tickets to skip the line entirely.

💵 Bring Cash

This venue accepts cash — handy for merch tables and food vendors where card-only lines are shorter. Keep small bills.

🎤 Small Venue Tip

Intimate venues mean every spot is good. Arrive early to grab your preferred position. These shows sell out fast, so don't sleep on tickets.

♿ Accessibility Guru Tip

Accessible seating is available — book early for the best options. Call the box office directly for companion seating or specific accommodation needs. They're usually more helpful than the website.

📸 Camera Policy

Cameras may be restricted — professional/DSLR cameras are usually banned but phone cameras are always fine. Check before bringing gear.

👨‍👩‍👧 Bringing Kids?

This venue has a child policy — check age requirements before buying. Pro tip: aisle seats are a lifesaver with little ones for quick bathroom and snack runs.