🏟️ Venue Guide
🕐 Box Office Hours
The Box Office is open for the public on sale of all events at the building as well as- Mon-Fri: 11:00am-3pm Sat-Sun: Open at 12:00 noon or two hours prior to the event start time on event days only. The Box Office will close at half time the last game of the day. The Box Office will close at intermission (or when the main act goes on stage for a concert). The Box Office is located on the Plaza Level at the west end of the building facing the Ohio River and Great American Ballpark. If entering at street level, take the elevator to the 4th floor.
📞 Phone
Heritage Bank Center - (513) 421-4111
💳 Accepted Payment
The Box Office accepts cash, MasterCard, Visa, Discover, and American Express. NO CHECKS.
🎫 Will Call
Will Call orders can be picked up on the night of the event only, after 5:00 pm or two hours prior to the event, unless special arrangements are made. Customers must have their order number, a picture ID, and the actual credit card used to place the order.
🅿️ Parking
Plenty of parking is available in the East Garage, Central Riverfront Garage and surrounding lots. Event parking starts at $6.00. Accessible parking is available in the East Garage.
♿ Accessibility
Heritage Bank Center is handicap accessible. Seating is available at the Box Office and through Ticketmaster.
📋 General Rules
BAG POLICY Clear bags not exceeding 12x12x6 and clutches not exceeding 1x6x4 are permitted at Heritage Bank Center. Bags, purses, backpacks and totes that are not clear are not permitted. No flash cameras or professional attachments are ever permitted. Video/Audio recording devices are not permitted. No laser pointers, food, or beverages may be brought into the arena. Smoking is not permitted inside the arena, however designated smoking areas are provided.
👶 Child Policy
There may be different age policies for certain events, however, children under age two generally do not need a ticket. Please refer to the specific event for age restrictions.
💡 Guru Tips
Insider tips to make the most of your experience at Heritage Bank Center
🅿️ Parking Guru Tip
Heritage Bank Center has structured parking — arrive 45+ minutes early for the closest spots. Check for pre-paid parking options to skip the line.
🎫 Will Call Tip
Will call lines can get long close to showtime. Pick up your tickets early if the box office opens before doors — or go mobile tickets to skip the line entirely.
💵 Bring Cash
This venue accepts cash — handy for merch tables and food vendors where card-only lines are shorter. Keep small bills.
🎭 Theater Tip
Center orchestra or front mezzanine are your best bets. Avoid extreme sides — you'll miss staging and expressions. Most theaters don't allow late seating, so arrive on time.
♿ Accessibility Guru Tip
Accessible seating is available — book early for the best options. Call the box office directly for companion seating or specific accommodation needs. They're usually more helpful than the website.
📅 Busy Venue
Heritage Bank Center hosts 174+ events — it's a popular spot. For big shows, arrive 30-60 minutes early to clear security, grab food, and settle in without stress.
👜 Bag Policy
This venue has bag restrictions — check the size limits before you go. Small clutches or clear bags are usually safest. Leave the big purse in the car.
📸 Camera Policy
Cameras may be restricted — professional/DSLR cameras are usually banned but phone cameras are always fine. Check before bringing gear.
👨👩👧 Bringing Kids?
This venue has a child policy — check age requirements before buying. Pro tip: aisle seats are a lifesaver with little ones for quick bathroom and snack runs.
🚕 Rideshare Tip
Set your pickup spot a block or two away from the main exit — everyone else is fighting for rides right at the door. You'll get matched faster and pay less surge.
📝 Reviews & Ratings
📅 Upcoming Events
Cyclones v. Walleye | $2 Beer Night
📍 Heritage Bank Center · Cincinnati
Cyclones v. Wings | Cincinnati 3-Ways Night
📍 Heritage Bank Center · Cincinnati
Cyclones v. Wings | Mascot Keychain Giveaway Matinee
📍 Heritage Bank Center · Cincinnati
Cyclones v. Grizzlies | Pucks N Pups Night
📍 Heritage Bank Center · Cincinnati
Cyclones v. Grizzlies | Read Across Cincinnati Matinee
📍 Heritage Bank Center · Cincinnati
Three Days Grace - Alienation Tour
📍 Heritage Bank Center · Cincinnati
Three Days Grace: Vibes Hi-Fidelity Earplugs
📍 Heritage Bank Center · Cincinnati
Cyclones v. Heartlanders | Crossbody Bag Giveaway Night
📍 Heritage Bank Center · Cincinnati
Cyclones v. Heartlanders | Plushie Stick Giveaway Matinee
📍 Heritage Bank Center · Cincinnati
Cyclones v. Bison | $2 Beer Night
📍 Heritage Bank Center · Cincinnati
Cardi B: Vibes Hi-Fidelity Earplugs
📍 Heritage Bank Center · Cincinnati
Cardi B - Little Miss Drama Tour
📍 Heritage Bank Center · Cincinnati
Cyclones v. Komets | Garden Gnome Giveaway Night
📍 Heritage Bank Center · Cincinnati
Cyclones v. Komets | Cyclones Fight Cancer
📍 Heritage Bank Center · Cincinnati
New Edition: The New Edition Way Tour
📍 Heritage Bank Center · Cincinnati
New Edition: Vibes Hi-Fidelity Earplugs
📍 Heritage Bank Center · Cincinnati
Matt Rife: Stay Golden World Tour
📍 Heritage Bank Center · Cincinnati
Disney On Ice presents Let's Dance!
📍 Heritage Bank Center · Cincinnati
Disney On Ice presents Let's Dance!
📍 Heritage Bank Center · Cincinnati